Meslek Yüksekokulları
https://hdl.handle.net/11436/22
Vocational Schools2024-03-29T13:45:44ZAn empirical study on correlation of the factors of the perception : Service delivery & patient satisfaction about service quality in selected public & private hospitals of the Raipur city
https://hdl.handle.net/11436/8905
An empirical study on correlation of the factors of the perception : Service delivery & patient satisfaction about service quality in selected public & private hospitals of the Raipur city
Mir, Altaf Yousuf; Arora, Monika; Gujrati, Rashmi; Jain, Abhishek Kumar; Uygun, Hayri; Dixit, Ila
In an organization resembling a hospital, the quality of service is of utmost importance in relation to both the quality of services offered and the satisfaction of patients. Several metrics assess the quality of service provided in hospitals. Assessing the quality of service is crucial for obtaining feedback on the services rendered, the supplied therapy, its effectiveness and execution, and ultimately the level of satisfaction. This research study incorporates three primary criteria to assess the quality of hospital services (HSQ): perception, service delivery, and patient satisfaction. This article will examine the relationship between the chosen variables for research objectives. The factor analyses, namely exploratory factor analysis (EFA) and confirmatory factor analysis (CFA), have been conducted to identify and extract the final components for the aim of examining correlations. This study work is founded on the main data obtained from individuals who were admitted to the hospital (IPD patients), those who visited for follow-up appointments (OPD patients), and their accompanying individuals.
2023-01-01T00:00:00ZA study on impact of service quality on customer satisfaction with low-cost carriers in India
https://hdl.handle.net/11436/8904
A study on impact of service quality on customer satisfaction with low-cost carriers in India
Gowda, Kavitha R.; Kumar, Athul A.; (Srinidhi, V. R.; Gujrati, Rashmi; Uygun, Hayri; Gulati, Uma
Civil Aviation Industry is one of the fastest-growing industries in India. Passengers are most concerned about their choice of airlines for their travel purposes. This research paper mainly focuses on identifying the influence of service quality on customer satisfaction with low-cost carriers in India. The study also explores the gap between low-cost air carriers in India regarding the overall quality of airline service efficiency, customer satisfaction, and other selected attributes. The research is based on a literature review and an initial interpretation of a survey primarily designed to classify the views of passengers who have flown in Indigo, AirAsia, Go Air and SpiceJet. This study would allow Airlines to understand what passengers expect from airlines regarding service quality and provide input to service providers.
2023-01-01T00:00:00ZBrand awareness and its influence on repeat customers in the airline industry
https://hdl.handle.net/11436/8903
Brand awareness and its influence on repeat customers in the airline industry
Gowda, Kavitha R.; Bopanna, Sharavan; Arora, Monika; Gujrati, Rashmi; Uygun, Hayri
India's aviation industry is seeing growth, and the country is host to several domestic airline firms.In India, the domestic aviation industry is predominantly composed of private airlines, accounting for over 75% of the market, making it one of the aviation markets with the highest growth rates globally. Currently, there are 454 functioning airports in the country, out of which 16 are international airports. The aviation sector is projected to have a resurgence with an anticipated compound annual growth rate (CAGR) of 18% in 2011. The Civil Aviation Ministry's current predictions indicate that increasing traffic movement and revenues-which climbed by about US$ 21.4 million in 2009-will enable India's Airports Authority to create higher margins in 2009-2010. Acknowledging and. Recognizing and delivering high-quality service begins with knowing exactly what clients want.
Service quality is one of the finest measures for assessing the opinions and expectations of clients. Customer performance within an organization determines customers satisfaction with services. Passenger happiness affects customer sovereignty. It is possible for customers to be really satisfied and still not be loyal, or vice versa. Companies need to have a deeper understanding of the relation between online behaviour and contentment in order to divide internet marketing tactics between programs that promote behavioural intention and happiness. The findings will benefit airline managers by enabling them to monitor and improve the quality of their workforce, improve customer service, and increase passenger satisfaction.
In India, buying airline tickets again and again is rather usual, particularly for business or frequent visitors. Numerous domestic airlines in India have frequent flyer and loyalty programmes as a means of encouraging consumers to keep using them when making travel reservations. Furthermore, a lot of Indian travellers buy their flights using online travel agents (OTAs), which make it simple for consumers to compare options and costs across several airlines. To entice users to make additional reservations, these OTAs frequently provide cashback or discount incentives for recurring bookings. Furthermore, a lot of Indian airlines entice customers to buy tickets with them again and again by providing a range of promotional deals, discounts, and cashback incentives at different periods of the year. In general, Indians frequently buy plane tickets again and are influenced by loyalty programs, frequent flyer programs, discounts, cashback offers, and the ease of booking through online travel agencies.
2023-01-01T00:00:00ZA Bibliometric analysis of mountain research literature on journal of mountain research and development: Current situation and future directions
https://hdl.handle.net/11436/8901
A Bibliometric analysis of mountain research literature on journal of mountain research and development: Current situation and future directions
Güney, İsmet; Altundal Öncü, Merve; Göközkut, Burcu; Somuncu, Mehmet
Academic studies on mountains have increased since the 1990s. The aim of this study is to examine the current situation and development of the international literature on mountainous areas. The Mountain Research and Development Journal was determined as a sample and formed the data set of 1574 articles published in the journal. Network analysis method was applied using VOSviewer v.1.6 program. To conduct the research, only the terms in the keywords were used as the unit of analysis. In this context, frequency, relationality, clustering and time trend analyses were performed, respectively. When the clustering of the most used concepts in the keywords of the articles published in the MRD journal according to the network analysis was examined, eight clusters were determined. It turned out that the most frequently used concept among these clusters was "climate change". When the time trend is examined according to the network analysis of the concepts, studies on the effects of climate change have gained importance, especially in the last 10 years. Where there are conceptual transformations in the studies carried out on mountain slopes in certain years, anthropic emphases have come to the forefront rather than natural conditions.
2023-01-01T00:00:00Z