Evaluation of the relationship between the levels of patience and tranquillity and conflict resolution styles of executive nurses

Abstract

Aims. This study examined nurse managers' conflict resolution styles, tranquillity and patience levels, and their relationships. Background. Managers are supposed to know how to manage conflict to reduce the destructive effects of conflict and create constructive effects. Methods. The study was a descriptive cross-sectional study and in a city centre in Karadeniz region, in May 2022. It was aimed to reach all executive nurses but was completed with 41 executive nurses. The data were collected face to face using a Sociodemographic Questionnaire, the Rahim Organizational Conflict Inventory, the Patience Scale, and the Tranquillity Scale. Results. 51.2% experienced conflict with colleagues and 46.3% with other employees. In conflict management, the most commonly used style was integrating and the least was dominating, respectively. The Patience Scale score (39.15 +/- 6.09) and Tranquillity Scale score (3.70 +/- 0.70) were moderate. At the same time, long-term (10.19 +/- 2.18), short-term (8.90 +/- 2.54), and total patience scores were significantly lower in case of conflict with nurses. Interpersonal patience levels were significantly lower in case of conflict with other employees. There was a negative correlation between working as a manager and compromising style. Conclusion. It was concluded that executive nurses used the integrating style more, and their patience and tranquillity levels were moderate. In addition to using the integration style more, the fact that nurse managers have moderate levels of patience and calmness will reflect positively on the quality of patient care. It will also increase employee satisfaction. Increasing the level of peace in health institutions will support patience, happiness, and a sense of belonging among employees.